Tech Mahindra announces launch of new ServiceNow Business Unit

To accelerate the digital transformation process for its customers, Tech Mahindra has announced its ServiceNow Business Unit launch. The partnership will enable Tech Mahindra and ServiceNow to collaborate on building scale and creating value for their joint clients through rapid prototyping and development of the next generation low code, no code apps across 5G, AI/ML (Artificial Intelligence/Machine Learning) IoT (Internet of things), and Customer Experience. The collaboration will identify industry-specific opportunities and develop industry solutions for key verticals, including Media & Entertainment, Telecommunication, and Energy & Utility, to expedite cross-industry adoption. A few of the ServiceNow store solutions are Integrated Platform, Well Plug & Abandonment Management, and Digital MarketPlace.

Integrated Platform aids telecom providers in transforming their customer experience by integrating legacy systems and leveraging artificial intelligence (AI) and machine learning so that customer support cases can be directed to suitable agents at the right time.

Well Plug & Abandonment Management helps energy and utilities customers simplify the end-of-life process for oil-wells while keeping projects on schedule and meeting compliance goals.

Digital MarketPlace improves the customer experience with an OTT (Over the Top) layer. The OTT offers marketplaces that enable the customer to manage their customer journey entirely.

“We remain committed to delivering memorable and tailored experiences unique to our customers. People at work demand a more personalized experience. We will continue to invest and scale our ServiceNow business unit to deliver ServiceNow’s innovation into the industries we serve. This business unit will unlock the promise of digital productivity and deliver customer success,” said Charu Kapur, Global Head, Enterprise of Future, Tech Mahindra.

“Tech Mahindra’s expertise in key industries, coupled with ServiceNow’s innovative digital workflow platform, will help companies accelerate their digital transformation to make work better for people. We are proud to work side by side with some of the world’s leading industry experts at Tech Mahindra to help our customers realize their full business potential,” said Carrie Francey, Vice President, Global Alliances and Channel Ecosystem ServiceNow.

Tech Mahindra has enabled several successful ServiceNow implementations and integrations for over eight years. It is an Elite partner in the ServiceNow Partner Program. The new business unit will accelerate Tech Mahindra’s customer success by consolidating capabilities across industry and technology verticals.