HCL and Moogsoft Use AI to Advance Automated Incident Remediation

HCL Technologies, a global technology company that empowers organizations for the next decade today, has announced a strategic alliance with Moogsoft, the AI-driven observability pioneer. In today’s digital economy, the collaboration will provide the first end-to-end solution for automated IT incident remediation, ensuring business service reliability and customer experience innovation.

The two companies will build and deliver a collaborative solution that combines the Moogsoft Observability Cloud’s artificial intelligence (AI)-driven anomaly detection and correlation capabilities with HCL’s DRYiCETM iAutomate’s automated remediation capabilities. This one-of-a-kind solution lowers support costs while raising operational productivity and DevOps CI/CD frequency.

The pandemic has ushered in a truly digital economy, bringing with it increased IT sophistication and scale for companies. As a result, DevOps and SRE teams are constantly looking for ways to automate tasks. The AI-based automation in the joint Moogsoft-HCL solution significantly reduces Mean Time to Remediate (MTTR) accidents. It correlates multiple data streams and detects irregularities at machine speed, then uses closed-loop automation to address underlying problems before they become costly outages.

“Today’s completely digital organization generates vast quantities of constantly evolving event data. Which DevOps, IT Ops, and SRE teams must use to keep developing digital services and experiences,” said Kaylan Kumar B, HCL Technologies’ Chief Technology Officer and Head – Ecosystems. “By integrating observability, AI, and automation, these teams will keep these services going, continue innovating, and reduce operational costs.”

The combined HCL DRYiCE iAutomate and Moogsoft solution enable customers to:

  • Assure continuity: Checks costly outages by automatically remediating problems before users are affected.
  • Maximize operational efficiency: Teams can manage more infrastructure in less time through closed-loop automation.
  • Reduce support costs: By reducing ticket volumes and manual work, teams can use their time on more valuable operations work, allowing developers and SREs to innovate faster.

Moogsoft Founder and CEO Phil Tee said, “Today’s digital company needs DevOps and SRE teams to act on observations that old-fashioned monitoring tools struggle to deliver in a useful timeframe.” “The good news is that in the time it takes to make a cappuccino, these teams can now use AI to surface actionable insights from observability results. These teams will shift their attention away from fighting fires and toward enhancing the customer experience by integrating these experiences with automated remediation.”

About HCL Technologies

HCL Technologies (HCL) equips global businesses with technology that will allow them to compete in the next decade. Based on its deep domain market experience, customer-centricity, and entrepreneurial culture of IdeapreneurshipTM, HCL’s Mode 1- 2-3 strategy enables companies to turn into next-generation enterprises.

HCL has three business divisions that include services and products: IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). Via offerings in software, technology, digital process processes, and following generational digital transformation strategies, ITBS enables global companies to transform their businesses. In all areas of product creation and platform technical, ERS provides engineering services and solutions. For their innovations and industry-specific specifications, P&P offers modernized software products to global clients.

About Moogsoft

Moogsoft is the industry leader in AI-driven observability and intelligent monitoring solutions for smart DevOps. For software engineers, developers, and operators, Moogsoft provides the most advanced cloud-native, self-service platform to see anything quickly, know what’s wrong, and fix it faster. American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors, and Verizon Media are among the more than 140 customers of Moogsoft, established in 2012.


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