Cisco Global Hybrid Work Index: How the pandemic reshaped the work model and technology.

Global Tech conglomerate Cisco Systems has revealed its first Hybrid Work Index (HWI) based on millions of aggregated and anonymous consumer data points. The Index, which will be updated quarterly, studies how people’s habits and technology interactions have reshaped work into the pandemic.

The findings of the Hybrid Work Index show hybrid workers expect greater flexibility, accessibility, and security, while companies engage with meeting these increased tech demands. 

“We are at a unique time, with the ability to work. All employees globally need a workplace that enables them to do their best. So, it is our responsibility as business leaders to learn how to support and enable our employees,” said Chuck Robbins, CEO of Cisco.

The company can glean from a wide range of tools enabling hybrid work across networks, endpoints, and applications from millions of customers globally. The set of anonymized and aggregated data coupled with customer surveys give the unique insights powering the HWI. Several key themes have developed from the HWI to help business leaders understand their approach to make hybrid work successful. 

Cisco’s Global Hybrid Work Index is a unique report looking across people, technology, and business to recognize emerging global work trends. It procures insights from millions of aggregated and anonymized customer data points from Cisco’s collaboration (Webex), networking (Meraki), internet visibility (ThousandEyes), and security (Talos, Duo, Umbrella) solutions. 

Third-party research surveying more than 39,000 respondents across 34 countries, including CIOs, IT decision-makers, and employees, supplements the research alongside Cisco’s employee data.

Key findings of Cisco Global Hybrid Work Index

  • Sixty-four percent agree that remote work influences whether they stay or leave a job. 
  • There is also uncertainty about whether employers will realize the potential of hybrid work. Only 47 percent think their company will allow working from anywhere or in-office over the next 6-12 months.
  • Hybrid work led to a surge in on-the-go meetings. Employees used mobile devices 9 percent of their time to connect to their meetings, which has now tripled at 27 percent.
  • Nearly 82 percent of survey respondents agree that access to connectivity is essential to recovery from the pandemic and the importance of assurance that everyone is equally accessible to jobs, education, and healthcare opportunities.
  • Enhanced connectivity access will empower people to work globally and companies to source the best talent regardless of location.
  • The report highlights the importance of user-centric security because, during the pandemic, malicious remote access attempts grew 2.4 times.
  • In September 2021, the hybrid workforce was targeted with more than 100 million email threats daily. 

Over 200 percent growth in usage of Artificial Intelligence capabilities from July through September 2021 points toward people’s desire for improved meeting engagement. It includes noise reduction, automatic translation and transcriptions, polling, and gesture recognition, making it easier for people to engage in virtual or in-room conversation.

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