Accenture Helps The Fire Department Of New York City (NYC) Launch New Dispatch System

Accenture (ACN), Get Report and the Fire Department (FDNY) have built a new ( CAD) computer-aided dispatch system, also known as FireCAD, replacing the recently retired STARFIRE system marking the most significant operational upgrade to the FDNY’s dispatch operations in forty-five years.

FireCAD aids the dispatch and response team of FDNY firefighters to fires and other public safety-related incidents throughout the city. It is a core programme underpinning the work done by FDNY’s critical emergency services, which responds to 1.5 million-plus 911 calls yearly and serves more than 8.5 million inhabitants in a 302-square-mile area.

The programme was selected for the project through a competitive procurement process in the year 2017; Accenture designed, developed and custom-built the FireCAD’s platform. Accenture also led an interactive design process and workshops with the FDNY dispatchers and the department’s subject matter experts to create the latest system. Accenture then provided the required technology and functional implementation services, systems integration and project management.

FireCAD’s flexible architecture will allow further customization and expansion to meet the FDNY’s upcoming needs. FireCAD replaces the 45-year-old STARFIRE system, which was increasingly challenging to maintain because of its age and was no longer adequate enough to meet the demanding needs of the FDNY. FDNY provides fire protection and rescue and provides a primary response within NYC to chemical, biological, radioactive hazards and emergency medical services.

“To ensure that our tech meets the demands of this evolving city, it is essential for the safety of our team and the people of the city that they bravely serve,” said Fire Commissioner Daniel Nigro, New York City Fire Department. “This is a significant step in terms of technology for the department, and it has taken the complete dedication of a team of technologists and fire alarm dispatchers. I know this new system will support the FDNY operations for a generation.”

“FDNY members respond to several types of emergencies than ever before,” said Jon Paul Augier, FDNY deputy commissioner for Public Safety Technology and Dispatch Operations. “The FDNY is this city’s only all-hazards response agency, and our members require a robust CAD system with high-speed processing, 24/7 availability, and a highly intuitive dispatcher interface. FireCAD is that CAD system, and it is the most reliable system of its kind.”

“This is a big step—the first real enhancement to our dispatch technology in decades. Also, the first time that actual, active Fire Alarm Dispatchers have been on the development team that produced this system. We are looking forward and are delighted to work with the latest CAD to protect the lives of all New Yorkers,” said Mr Faye Smyth, president of the Uniformed Fire Alarm Dispatchers Benevolent Association.

“We are delighted to be working side-by-side with the FDNY to help build the world-class dispatch system New York City deserves,” said Deborah Snyder, a managing director at Accenture who leads its business for the State of New York. “The new system is intended to enable a more effective emergency response, designed to be interoperable with existing FDNY technology investments, and supports department efforts to plan, prioritize and track emergency personnel as they respond to incidents.”

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